Pro-forma orders can be cancelled up until payment is made. Orders for plain stock can be cancelled or returned for a refund within 14 days of order.

Plain stock items sourced from overseas, or that have been customized cannot be returned.

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Returning your items
We want you to be delighted with your order from The Hall Closet, however if for any reason you wish to return your items, please do so within 14 days of receiving your order. Please contact our customer service team to arrange.

If your order consists of multiple items, the 14 day return period runs from when you receive the last batch of goods.

All items must be returned in their original packaging and in a re-saleable condition.

Goods that are not faulty will be returned at your cost.

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All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalized goods made to your specifications and cannot be re-sold to anyone else.

To return an item please contact us to obtain a return address.

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Damaged or faulty orders

For orders which have been damaged in transit please inform us within 48 hours of delivery. For any orders deemed to be faulty, please inform us within 7 days of receiving the items.

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Receiving your refund

All refunds will be made within 14 days of The Hall Closet receiving and checking the returned goods. If the products are deemed damaged and/or unsaleable then the goods will be returned and no refund given.

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Exceptions

All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalized goods made to your specifications and cannot be re-sold to anyone else.

If there is a print error deemed to be our fault we will offer to re-print the products or provide a refund as above. Please note that we will require photos of the items for us to assess before you return them to us and any liability is agreed.